We have been receiving information that there are emails being sent to our customers asking them for their email login details or to open suspicious attachments. We will never ask for your personal information via email. If there is any question over the authenticity of an email, please contact our office before sending any information.
Here are some examples of these emails:
Subject: Key Secured Message
You have received a Secured Message from:
Everette_Archer@key.com
The attached file contains the encrypted message that you have received.
To decrypt the message use the following password - nC4WR706
To read the encrypted message, complete the following steps:
- Double-click the encrypted message file attachment to download the file to your computer.
- Select whether to open the file or save it to your hard drive. Opening the file displays the attachment in a new browser window.
- The message is password-protected, enter your password to open it.
This e-mail and any attachments are confidential and intended solely for the addressee and may also be privileged or exempt from
disclosure under applicable law. If you are not the addressee, or have received this e-mail in error, please notify the sender
immediately, delete it from your system and do not copy, disclose or otherwise act upon any part of this e-mail or its attachments.
If you have concerns about the validity of this message, please contact the sender directly. For questions about Key’s e-mail encryption service, please contact technical support at 888.764.6994.
Copyright © 2013 KeyCorp®. All Rights Reserved
Subject: VIRUS UPDATE ALERT!!! UPDATE YOUR WEBMAIL ACCOUNT.
*************************************************************
Dear User,
Update Your GLW Broadband Webmail Account.
We are currently carrying out an upgrade on our system, due to the fact that
it has come to our notice that one or more of our subscribers are
introducing a very strong virus which is spreading really fast into our
system and it is affecting our network.We are trying to find out the
specific user. Please you are advised to change the password on your account
in order to prevent any unauthorized account access.
All Mail hub systems will undergo regularly scheduled maintenance. Access to
your e-mail via the Webmail client will be unavailable for some time during
this maintenance period. We are currently upgrading our data base and e-mail
account center i.e homepage view. We shall be deleting old accounts which
are no longer active to create more space for new accounts users. we have
also investigated a system wide security audit to improve and enhance our
current security against virus and spammers.
In order to continue using our services you are require to update and
re-confirmed your email account details as requested below. To complete your
account re-confirmation, you must reply to this email immediately and enter
your account details as requested below.
Information Required
Full E-mail Address:
Username:
Password:
Failure to do this will immediately render your account deactivated from our
database and service will not be interrupted as important messages may as
well be lost due to your declining to re-confirmed to us your account
details.
We apologize for the inconvenience that this will cause you during this
period, but trusting that we are here to serve you better and providing more
technology which revolves around email and internet. It is also pertinent,
you understand that our primary concern is for our customers, and for the
security of their files and data.
Hoping to serve you better.
Sincerely,
GLW Broadband mail Support
*************************************************************
This is an Administrative Message from Mail server. It is not spam. From
time to time, GLW Broadband mail server will send you such messages in order
to communicate important information about your subscription.
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