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Lightning storms can cause permanent damage with electrical devices, especially your computer. The most effective ways to prevent the problems are listed below:
» Install a surge protector between the power socket and the computer's power cable, and spend the extra $20 to $30 to get an actual surge protector, not just a power strip.
» Get surge protectors that offer protection from surges through network cables.
» Check protection devices regularly. At least once a year you should inspect your power protection devices to make sure that they are functioning properly.
» Use dedicated circuits, if possible, putting the computer on its own power circuit, so it isn't sharing the power with other electronic devices.
» Turn off and disconnect the power cord during an electrical storm.
» Turn off power during a blackout. If you lose power, when the power comes back on the signal can initially be inconsistent, which can make things more difficult for your power supply.
» Get surge protectors that offer protection from surges through network cables.
» Check protection devices regularly. At least once a year you should inspect your power protection devices to make sure that they are functioning properly.
» Use dedicated circuits, if possible, putting the computer on its own power circuit, so it isn't sharing the power with other electronic devices.
» Turn off and disconnect the power cord during an electrical storm.
» Turn off power during a blackout. If you lose power, when the power comes back on the signal can initially be inconsistent, which can make things more difficult for your power supply.
If you are not running anti-virus and anti-spyware software or are not up to date on your anti-virus or anti-spyware definitions, we would recommend you update those products or install new copies of them and do a full system scan. More often than not, internet congestion is usually the fault of a virus or spyware software being resident on the computer.
Check our downloads page for free anti-virus and anti-spyware solutions.
You may also want to uninstall software you are no longer using.
Depending on the computer's age you may want to think about upgrading as well.
Check our downloads page for free anti-virus and anti-spyware solutions.
You may also want to uninstall software you are no longer using.
Depending on the computer's age you may want to think about upgrading as well.
1. I want to use multiple computers or other internet devices (video game systems, internet phone) on my internet connection, how do I do this?
You would need a product called a "Router." This is sold in most popular electronic stores as well as through GLW Broadband directly. You can call our offices for our current prices.
A router gives you the ability to hook up multiple devices (usually 4) to a single cable modem. Wireless routers are also available. These allow multiple wireless devices to also use your internet connection. Typically the wireless routers also have wired plugs on them as well.
A router gives you the ability to hook up multiple devices (usually 4) to a single cable modem. Wireless routers are also available. These allow multiple wireless devices to also use your internet connection. Typically the wireless routers also have wired plugs on them as well.
If you are not running anti-virus and anti-spyware software or are not up to date on your anti-virus or anti-spyware definitions, we would recommend you update those products or install new copies of them and do a full system scan. More often than not, internet congestion is usually the fault of a virus or spyware software being resident on the computer.
Check our downloads page for free anti-virus and anti-spyware solutions.
If you are running "Peer to Peer" (aka P2P) applications you may want to try disabling them. Typically these programs will send data out when you are not using them causing your internet to perform poorly.
If this does not solve your problem, please call our office at (440) 926-3230.
Check our downloads page for free anti-virus and anti-spyware solutions.
If you are running "Peer to Peer" (aka P2P) applications you may want to try disabling them. Typically these programs will send data out when you are not using them causing your internet to perform poorly.
If this does not solve your problem, please call our office at (440) 926-3230.
3. I am going to be away from home, can I still have access to the internet/email while away from home?
We only offer internet service locally through cable, however, you can still check your email while away using another internet connection with our webmail service.
1. I need a walk through for setting up Outlook Express or Windows Mail (Vista) with my email account.
To set up an account using Outlook Express, please click here.
To set up an account using Windows Mail (Vista) please click here.
To set up an account using Windows Mail (Vista) please click here.
You must first call us and provide the desired username and password. Please call us at (440) 926-3230 to have an email account setup.
We currently provide 3 email accounts with all residential subscribers. Additional accounts are available for $1/ea a month.
At the top right of this site is a link called "Webmail." You can either click that link or use this one (http://webmail.glwb.net).
You will be presented with a screen similar to the following:
Your 'User name' is the portion of your email address that is before the @ sign. (i.e. for jsmith@glwb.net you would use 'jsmith' as the username). Your password is your normal email password.
You will be presented with a screen similar to the following:
Your 'User name' is the portion of your email address that is before the @ sign. (i.e. for jsmith@glwb.net you would use 'jsmith' as the username). Your password is your normal email password.
There are 2 ways to change your email password:
1) Call our office at (440) 926-3230 Mon-Fri 8am-5pm and we can change it over the phone.
2) Use our Webmail service. If you do not know how to log into our Webmail service, there is a FAQ for that above.
Once logged in you will see a menu at the top. It should look similar to the following:
Click the "Settings" menu option.
You then see a menu on the left similar to the following:
From here, click "Accounts" and you will be presented with a screen similar to the following:
From here click the "Modify" button. After doing so, you will be presented with a screen similar to the following:
From here you can change your password and then click "Save Changes"
1) Call our office at (440) 926-3230 Mon-Fri 8am-5pm and we can change it over the phone.
2) Use our Webmail service. If you do not know how to log into our Webmail service, there is a FAQ for that above.
Once logged in you will see a menu at the top. It should look similar to the following:
Click the "Settings" menu option.
You then see a menu on the left similar to the following:
From here, click "Accounts" and you will be presented with a screen similar to the following:
From here click the "Modify" button. After doing so, you will be presented with a screen similar to the following:
From here you can change your password and then click "Save Changes"
To change your spam settings, you will need to log on to our Webmail service. The process for doing this is described above. Once logged in, click "Settings" on the top menu. Your top menu will look similar to this:
From there you will have a menu on the left side. Click "Anti Spam" in the menu. It will look similar to the following:
Once you are there you will see the following screen:
The "Default" setting is good for most people but you may want to change it to Low or High depending on how much or how little spam you want filtered. Settings the Anti-Spam to a High setting may cause non-spam email to not be delivered.
Click "Save Changes" to update your new spam settings.
From there you will have a menu on the left side. Click "Anti Spam" in the menu. It will look similar to the following:
Once you are there you will see the following screen:
The "Default" setting is good for most people but you may want to change it to Low or High depending on how much or how little spam you want filtered. Settings the Anti-Spam to a High setting may cause non-spam email to not be delivered.
Click "Save Changes" to update your new spam settings.
This may be caused by different things, here are a few things for you to check:
1) If you are receiving an error message similar to "Socket error: 10061, Error Number: 0x800ccc0e" when using Outlook or Outlook Express this is due to you having some sort of "Internet Security" or "Firewall" software installed on your machine. Disabling this software should solve your problem.
2) Your internet might be out. Make sure you can browse a website. If you cannot, you are having a general internet outage. Please call our office for support (440) 926-3230.
1) If you are receiving an error message similar to "Socket error: 10061, Error Number: 0x800ccc0e" when using Outlook or Outlook Express this is due to you having some sort of "Internet Security" or "Firewall" software installed on your machine. Disabling this software should solve your problem.
2) Your internet might be out. Make sure you can browse a website. If you cannot, you are having a general internet outage. Please call our office for support (440) 926-3230.
As long as you are on a computer that has internet access you can use our webmail service.
To do this, you would simply need to log into our webmail service (described above). From here click "Address Book" in the menu, which looks similar to the following:
You will then have the "Address Book" screen which looks similar to the following:
From here you can click "Add New Address" and fill out the form to add them to your address book.
Any email address that is saved in your address book in our Webmail system will be guaranteed delivery, as it bypasses the Anti-Spam system.
You will then have the "Address Book" screen which looks similar to the following:
From here you can click "Add New Address" and fill out the form to add them to your address book.
Any email address that is saved in your address book in our Webmail system will be guaranteed delivery, as it bypasses the Anti-Spam system.
Programming code that was designed to do something usually counterproductive and occasionally destructive, whether through ignorance or malice. A virus makes copies of itself without any conscious human intervention. Some viruses do more than simply replicate themselves; they might display messages, install other software or files, delete software of files, etc. A virus requires the presence of some other program to replicate itself. Typically viruses spread by attaching themselves to programs and files. For example, the file formats for Microsoft word processor and spreadsheet programs allow the inclusion of programs called "macros" which can in some cases be a breeding ground for viruses.
Our viruses page offers some of the most recent viruses fixes.
For a more general solution, please visit our downloads page for free anti-virus software for your PC.
For a more general solution, please visit our downloads page for free anti-virus software for your PC.
Any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of freeware or shareware programs that can be downloaded from the Internet. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers. Also called adware or malware.
2. I may have spyware on my computer, where can I find software to eliminate these types of threats?
Visit our downloads page for free anti-spyware software for your PC.